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One of my linked accounts is missing - what happened?

Your linked account may become unlinked from Currence for a few reasons:

  • You unlinked the account from within Currence app or via the financial institution's external platform.

    • To resolve: Check the permissions within your external bank's platform. Some functionality may interrupt connection with Plaid.

      • For example, if your external bank's platform allows you to "hide" accounts for display purposes, it may "hide" the accounts from Plaid.

  • You removed access to the external account using Plaid.

  • Account verification failed or expired, which auto-cancels account linking.

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