SMS is one of the multi-factor authentication options Currence supports when trying to log in. If you are having trouble receiving the SMS code, you can try a different MFA method, like biometrics or the recovery code.
If you are requesting an SMS code to log in and are not receiving it, please verify that the last 4 digits of the phone number listed match your mobile phone number and that your phone is active. If this is confirmed, you are most likely not receiving the SMS code for one of the following reasons:
Weak or no mobile signal - Ensure your phone has a strong signal. Poor network coverage can block incoming messages.
Message filtered as spam - Your phone or messaging app might move MFA messages to a spam or blocked folder.
Do Not Disturb or Focus Mode is on - These settings can silence or block incoming messages. Turn them off and try again.
Too many code requests in a short time - Requesting multiple codes too quickly may trigger a delay. Wait a few minutes and try again.
Phone storage is full - If your SMS inbox is full, your phone may not receive new messages. Try clearing some old texts.
Roaming or international issues - If you are traveling, some carriers may restrict or delay short-code (often used for MFA) delivery.
Delay due to carrier maintenance - Sometimes, mobile carriers may undergo scheduled maintenance that delays or blocks SMS messages. If you think this might be the case, check with your carrier. Your mobile service provider can help confirm and resolve the issue.
If the steps above do not work, contact Currence Support at member@livecurrence.com. In some cases, you may need to contact your phone carrier for further assistance.