Once you have changed your direct deposit switch, it may take 1 - 3 pay cycles for your employer/payroll system to fully update and for funds to flow into your Currence Reservoir. The timing depends largely on when you submitted the change to your employer/payroll provider and their direct deposit policies.
If you are missing an expected transaction, please contact Currence Support from within Connect under Support.
Common reasons a direct deposit may be rejected is the name of the payee or receiving entity does not match the name on the Currence account. Please confirm that your name is the same at your employer as it appears on your Currence Reservoir and that the payee is an account holder.