Skip to main content
All CollectionsFrequently Asked Questions (FAQs)Using Your Currence App
The Currence app is not accepting my joint account holder. Why is this happening?
The Currence app is not accepting my joint account holder. Why is this happening?
Updated over 10 months ago

You can invite a joint account holder under your Profile page.

You will need to provide the following joint account holder's information for the invitation:

  • Legal First Name

  • Legal Last Name

  • SSN Last Four Digits

  • Email

It is important that they use identical information when accepting and applying for the Reservoir.

If your joint account holder is receiving the "Invite Not Valid" message it may be because there is an information mismatch between the application and invitation. Resend the invite to them using the information from their application.

Did this answer your question?