At Currence, we understand that sometimes you might encounter questions while using our app the manage your cash flow. That's why we've made it easy for you to reach out to our dedicated support team directly from within the app. In this guide, we'll show you how to access customer support through the Connect panel and explore the resources available to assist you further.
Accessing Customer Support:
Open the Mobile App: Start by launching the Currence mobile app on your device.
Navigate to the Connect panel: Look for the Connect panel within the app located at the bottom of your app screen.
Contact Support: Once you're in the Connect panel, you'll find options to contact customer support directly under "Your Currence Support Team". You have the choice to "Get Help" and send us a message or "Send Feedback" and let us know of any enhancement requests you may have.
It is best practice to contact the Currence Support Team regarding questions that pertain specifically to the Currence app and its functionality. If you have questions related to your cash flow structure or financial advice, we recommend contacting your Strategist.
Other Resources: We offer a range of resources to help answer your questions and resolve issues:
Knowledge Base: Our comprehensive knowledge base, accessible through the app, contains articles, guides, and tutorials covering various topics related to your Currence app. You can search for specific topics or browse through categories to find the information you need through the Connect panel under "Get Help".
FAQs (Frequently Asked Questions): We've compiled a list of frequently asked questions to address common queries and concerns. You can access our FAQs through the Connect panel under "Get Help" to quickly find answers to popular topics.